FREQUENTLY ASKED QUESTIONS
USING THE SITE
- Q: when can I shop online on autofactorng.com?
- A: Autofactorng is available 24 hours, 7 days a week for your automotive shopping needs.
- Q: Why is my vehicle information needed?
- A: Autofactorng wants to help you get the right part for your vehicle. Many of our vehicle-specific items ask for vehicle information in order to show you parts meant to fit your vehicle requirements.
- Q: Where can I find more information about products?
- A: Autofactorng offers product details and information on each product.
- Q: Are all product quality assured?
- A: all our products are quality tested and approved.
- Q: Are the parts sold guaranteed to match my car's color?
- A: No, the actual color of products may vary. Our inventory is made up entirely of quality OEM (Original Equipment Manufacturer) products guaranteed to fit and functionality, but color cannot be guaranteed. The painting of this part by a qualified professional is recommended to match the exact variation of your vehicle. Returns cannot be made based on non-matching color, or after the color has been altered after delivery.
- Q: How do I make payment?
- A: payment can be made via your credit or debit card, your pre-funded wallet, auto-credits, and also by cash on delivery (available only in Lagos)
- Q: Can I pay in installments?
- Yes, you can take advantage of our Buy Now Pay Later service offering and make your purchase.
- Q: Are your prices negotiable?
- A: Prices are fixed and non-negotiable.
- Q: How do I fund my Autofactor wallet?
- A: You can fund your Autofactor account by using your card, or transferring to any of our available bank accounts, after which you get a payment notification with the correct details and your wallet will be funded.
SHIPPING/ DELIVERY INFORMATION
- Q: How much do I pay for shipping?
- A: When you have selected a product you are interested in, you can check the shipping rate by entering your location and then you will get the shipping methods that reach your location, with the corresponding shipping rate.
- Q: When will I receive my product after placing an order?
- A: Within 24 hours of placing your order, for orders placed in Lagos. And for orders outside Lagos, delivery time will be communicated to you.
- Q: Would delivery charges differ?
- A: yes, delivery charges differ. But mostly on heavy products.
- Q: Can I track my order?
- A: yes you can. You can log in at autofactor.ng, select “My Account” and then “My Orders”, and input your invoice number to track a specific shipment.